Veterans & Medicare Education (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, submit forms, request information, or use our educational services. This Privacy Policy explains how we collect, use, share, and safeguard your personal information.

Veterans & Medicare Education provides educational information to Veterans, Medicare beneficiaries, families, caregivers, and individuals seeking guidance about how Medicare may coordinate with VA benefits, CHAMPVA, TRICARE for Life, and other related programs.

We are not affiliated with the Department of Veterans Affairs, Medicare, Social Security Administration, TRICARE, CHAMPVA, CMS, or any federal government agency.

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1. Information We Collect

We may collect the following categories of information when you visit our website, submit a form, register for an event, request a consultation, or contact us:

Personal Information:
Name, email address, phone number, zip code, age range, Veteran status, Medicare status, branch of military service, spouse/caregiver status, and other information you voluntarily provide.

Browsing Data:
IP address, browser type, device information, pages visited, referring URLs, website interactions, and general usage data.

Communication Records:
Records of phone calls, text messages, emails, appointment requests, form submissions, and event registrations exchanged with our organization or representatives.

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2. How We Use Your Information

We may use the information we collect to:

• Contact you regarding educational information, appointments, events, workshops, or benefit review requests.

• Provide general education about Medicare, VA benefits, CHAMPVA, TRICARE for Life, and related benefit coordination topics.

• Respond to your inquiries and provide customer support.

• Schedule educational consultations or workshop registrations.

• Improve our website, services, communications, and outreach efforts.

• Maintain compliance with applicable laws, regulations, and marketing requirements.

• Maintain records related to consent, communication preferences, and compliance obligations.

       We do not use your information for unauthorized purposes.

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3. Consent to Communications

By submitting your information through our website, form, event registration page, or appointment request, you provide your consent to be contacted by phone, text message, email, or voicemail regarding your inquiry, appointment, workshop registration, or educational request.

Communications may include appointment confirmations, event reminders, educational follow-ups, and requested information.

You understand that you may be contacted at the phone number or email address you provide. Message and data rates may apply for text messages.

Your consent is not a condition of purchasing any product or service. You may opt out at any time by replying STOP to a text message, clicking unsubscribe in an email, or contacting us directly.

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4. Information Sharing

We do not sell your personal information.

We may share your information only in limited circumstances, including:

Service Providers:
We may share information with technology vendors, CRM platforms, website hosting providers, email systems, text messaging platforms, appointment scheduling systems, or other service providers that help us operate our website and communications.

Legal or Regulatory Requirements:
We may disclose information when required by law, regulation, subpoena, legal process, or to protect our rights, safety, or security.

Compliance Purposes:
We may retain or share information as needed to document consent, communication records, audit requirements, or compliance with applicable laws and marketing guidelines.

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5. Medicare Beneficiary and Veteran-Related Information

We take reasonable steps to protect information provided by Medicare beneficiaries, Veterans, caregivers, and family members.

Any Medicare, VA, CHAMPVA, TRICARE for Life, or benefit-related information you provide is used only for the purpose for which it was collected, such as responding to your request, scheduling an educational review, or providing general benefit coordination information.

We do not claim to represent any government agency.

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6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Analyze website traffic and usage patterns.

• Improve your browsing experience.

• Remember certain preferences.

• Measure the effectiveness of outreach or advertising campaigns.

   You may disable cookies through your browser settings. Some website      features may not function properly if cookies are disabled.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

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8. Your Rights and Choices

You may have the right to:

• Opt out of marketing calls, texts, or emails.

• Request access to personal information we may have about you.

• Request correction of inaccurate information.

• Request deletion of your information, subject to legal or regulatory retention requirements.

• Update your communication preferences.

To exercise these rights, please contact us using the information below.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit.

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10. Children’s Privacy

Our services are intended for adults, Veterans, Medicare beneficiaries, caregivers, and family members seeking educational information.

We do not knowingly collect personal information from children under the age of 13.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected by updating the “Effective Date” at the top of this page.

We encourage you to review this policy periodically.

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12. Contact Us

Veterans & Medicare Education
Office Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Phone: (762) 760-7771
Email: info@caregivebacktoveterans.org
Website: www.vetsmededu.org
Location:
275 Interstate North Circle Southeast, Suite 200
Atlanta, GA 30339